Who we are
Our website address is: https://woundedhealersinstitute.org.
Grievance Policy
The Wounded Healers Institute welcomes feedback and the opportunity to addresses program participant grievances. Grievances, continuing education approvals, refunds, and any other questions or concerns should be directed to the WHI team by submitting an entry to HERE.
Refund Policy For In-person/Online Training (Not Classes)
If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the dollar amount paid towards a future training with the WHI. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the dollar amount paid toward a future training with WHI. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn’t available for you, we can offer you another date or issue a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with the industry standards. All other situations will be handled on a case-by-case basis. Please email us at support@woundedhealersinstitute.org with any questions or concerns.
Replacement Documents Policy
Replacement documents (certificates of completion, CE verification, wall certificates, etc.) can be replicated in the event they are lost or unavailable. WHI reserves the right to charge an administrative fee of $10.00 per document for replacement if the request is over 30 days from when the document was originally issued. Please email us at support@woundedhealersinstitute.org with any questions or concerns.
Social Media Policy & Contacting Dr. Adam O’Brien
- No advice related to diagnosis or treatment can be given to people who are not direct clients or consultees, and never over social media. Advice of this nature must be kept in client or consultation records according to the standards applicable to those relationships, including relating to privacy and client confidentiality. Participation in or on these social media platforms (including the Private Messaging) does not create a professional relationship between the participant and Dr. Adam O’Brien.
- Please refrain from using Private Messaging on any of Dr. Adam O’Brien’s pages (personal or professional) to ask business questions, including but not limited to requests for treatment providers and professional consultation questions. Please direct all questions to: support@woundedhealersinstitute.org
- Due to the high volume of messages being received in our inboxes please consider starting discussions in one of the many groups that Dr. Adam O’Brien maintains for her students or the general public: Addiction as Dissociation Model is the most ideal. Dr. O’Brien attempts to be as interactive as possible in these groups, yet will set a boundary if conversations step into the realm of professional consultation. Messages in our social media inboxes may not receive a direct response.
- Threatening or abusive behavior towards Dr. Adam O’Brien or any member of her community forums will not be tolerated and will result in an immediate block or ban from all groups related to Dr. O’Brien and her businesses and reports to the social media group, as appropriate or necessary, in Dr. O’Brien’s sole discretion. Harassment, racist behavior, or hate speech towards other members on these forums are pages will also result in an immediate ban.
ADA Support & Disability Accommodation
All venues used for in-person trainings are ADA-compliant. For both in-person and online trainings, if you require assistance, the Wounded Healers Institute is willing and committed to make reasonable accommodations. Please contact us – at 518-573-2925, or by email at support@woundedhealersinstitute.org – if you have any questions or concerns or if you need to make such a request. The WHI home office requests a 30-days advanced notice for any accommodation requests to allow us to work together on your request.
Payments
We accept payments through Square. When processing payments, some of your data will be passed through Square, including information required to process or support the payment, such as the purchase total, billing information and user info.